The COVE has a great, communicative staff. Knowledgeable over the phone with questions you may have about potential medical issues. They are straightforward, honest, present multiple options, and never made me feel pressured to make an immediate decision or agree to a procedure. My fur baby had to have surgery at COVE. The frequent updates eased my mind and helped me feel included in the process. Very engaging with my baby and kind to me as well. 5/5 recommended!