Friendly, caring staff! Recommended by North Suffolk Animal Clinic because they knew Josie would require 24/7 observation for a number of days due to xylitol ingestion(sugar free gum). She was taken back quickly. We were allowed to visit multiple times a day. We were given updates twice a day & more if requested. We felt completely confident in the care she was given. Hope we don’t need them anytime soon but was completely impressed! Thank you COVE!!