We brought our dog in to The COVE one night for emergency services. We called ahead and he was brought back to a room immediately by Sarah, who took great care of him for the duration of his visit. Our dog was given a thorough exam and the vet treated him on an outpatient basis.
The next day his conditioned changed to include new symptoms that were not present the night before so we brought him back to The COVE. Because this visit was within 24 hours of the last, the fee for another exam was waived. Sarah, who had cared for our dog the night before, had recognized our dog as he was being triaged for the second time. Sarah came out to see us in the waiting and exam rooms throughout the visit and kept us updated on how he was doing. The staff obtained our consent prior to performing any tests/procedures and provided a clear and detailed estimate for the expense of the visit as well as additional overnight care if we felt that was necessary. Our vet (Dr. Thomas) took her time explaining our dog’s diagnosis, prognosis, and all available treatment options. Because of the patient/pet owner education Dr. Thomas provided us, we felt confident in treating our dog at home.
I would absolutely return to The COVE to care for any of our pets and recommend their services to anyone for routine or emergency veterinary care!!