Andy Cain

Our sweet old schnauzer went into renal failure over the long weekend. Although we knew she was near the end, we didn’t expect everything to crash so suddenly. We were finally at wit’s end and Pepper was in complete misery, so it was time for us to make that hard decision we all dread. From the first phone contact on a Sunday at 4 until completion of her euthanasia procedure at 5, everyone was compassionate, efficient, and courteous. Given the heartbreaking circumstances, the staff handled everything perfectly. We couldn’t possibly have gotten any better treatment for our family or our dear Pepper. The facilities were clean, quiet and private and our pup who has always been nervous around strangers seemed completely relaxed and comfortable through it all. Many thanks to The Cove for taking such wonderful care of all of us.