If possible, identify the substance eaten and have it ready for your veterinarian to evaluate. If your pet has vomited, gather a sample of that as well. Call your veterinarian or the ASPCA ((888) 426-4435) immediately for guidance. Do not try to induce vomiting. You may always call us or come directly to our emergency room if you prefer.

For a list of common poisonous household items, read our blog post about pet poison prevention.

Pet illness and injury can strike at any time. If your pet needs emergency care and your veterinarian’s office is closed, count on us to help you 24/7/365. If your veterinarian’s office is open, we encourage you to call them first, discuss the situation, and follow their instructions about coming to see them or going straight to an emergency hospital. If you’re still not sure what to do, or if you don’t have a veterinarian, don’t delay, please call us or come by immediately.

No, you don’t need an appointment or referral to receive emergency care. If possible, we urge you to call us first at 757-935-9111, so we can be prepared for your arrival and assist if you need help bringing your pet inside.

Yes, you will need your primary care veterinarian to submit a referral for your pet for our specialty services: cardiology, surgery, and dentistry.

Just as in human medicine, veterinarians can choose to specialize. It requires extensive training that includes four years of veterinary school, plus a one-year internship, and a three-year residency in their chosen specialty. They must then publish original research and pass an exam certifying their expertise. After completing these requirements, the veterinarian is granted Diplomate status and is considered ‘board certified’ or a specialist, signifying his or her expertise and credentials in a chosen specialty. A primary care or family veterinarian has earned a veterinary degree after four years of schooling and focuses on general preventive care and pet wellness. They refer to and partner with appropriate specialists when advanced care is needed.

Yes, we will update your family (primary care) veterinarian by sharing your pet’s medical records with them regularly. This coordination helps to ensure continuity of care for your pet. Your primary care veterinarian may also call to speak with one of our doctors to discuss your pet’s diagnosis and treatment.

The emergency and critical care department is staffed with highly trained doctors and nurses 24 hours a day. Maintaining the staff, equipment, and facilities necessary to provide emergency and critical care services around the clock costs significantly more than running a routine veterinary practice.

We understand that emergency care is an unforeseen expense and will do everything we can to work within your budget to provide the best care.A thorough review of medical recommendations along with associated costs will always be shared with you to avoid surprises. Please feel free to discuss your financial concerns with our team.

Yes, we accept all pet insurance plans including any direct pay plans. We are happy to submit claims on behalf of clients who have pet health insurance, or we can provide information for clients who need to submit claims for reimbursement. Click here to learn more about various pet insurance plans.

We offer financing through CareCredit and Scratchpay, both are third-party payment plans for qualified applicants.

Dogs and cats feel pain similarly to humans, though they differ in the ways they show/express discomfort and/or pain.

Cats typically show pain or discomfort by vocalizing, refusing food, open mouth breathing, drooling/salivating, and most commonly hiding. Another indication of pain is when you hold your cat he or she will cry or if their abdomen feels tense or distended. Some cats experiencing pain may exhibit out of character behaviors like hissing or biting.

Dogs, on the other hand, display their discomfort or pain more obviously. You may notice them panting, pacing, not being able to get comfortable when lying down, drooling, refusing food, and whimpering. Dogs can also display out of character behaviors like growling or biting.

Other common symptoms of pain:

• Limping
• Continuous licking of a specific area
• Lethargy
• Crying/whimpering
• Unable to find a comfortable position to lay down
• Panting/rapid breathing
• Breaking their potty training habits

Some medications prescribed to pet’s are available at human pharmacies and may be called in. However, there are some prescriptions restricted for veterinary use only and are not as readily available at local pharmacies.

While online pharmacies might offer medications at a more reduced rate, pet owners must heed with caution. It can be difficult to distinguish between a reputable website and an illegal online pharmacy. Some common challenges to purchasing medications online include:

• Counterfeit medications
• Outdated or mislabeled mediations
• Incorrectly formulated or improperly stored
• May not contain actual or inaccurate amount of active ingredients and/or contaminants

Ask your veterinarian for a reputable online pharmacy.

Follow the discharge instructions closely for feeding recommendations. Once your pet’s symptoms have completely resolved and/or directed by your veterinarian you can switch back to their normal diet. However, we recommend anychange in diet should be gradual, over three – fours days to minimize risk of dietary indiscretion.

Signs of labor may be any one or more of the following:

• Restlessness
• Possible panting and pacing
• Decreased body temperature

As labor progresses and contractions begin, your pet may lie on her side and you might see abdominal muscles contracting. Purposeful labor should last no longer than 30 minutes for dogs and 60 minutes for cats. If the labor continues for over an hour without birth, contact your primary care veterinarian or The COVE immediately.