Thankfully, 2020 is coming to an end. While it was a weird, stressful, and often challenging year, we had the wonderful opportunity to help even more pets and their families here at The COVE.
In the spring of 2019, we implemented curbside services to keep our staff safe and healthy to ensure our doors could remain open all year long. Despite these changes and obstacles, our staff remained dedicated and continued to provide excellent care and service to our community. Thank you to all of our clients who were patient, kind, and understanding of our new safety protocols
As we finally say goodbye to 2020, let’s reflect on all the good we accomplished together over the past year:
In 2020, here at The COVE, we:
Treated 14,118 pets across our emergency and specialty departments – over 2,000 more patients than in 2019. In addition to cats and dogs, we had the honor to help several types of animals, including Peanut the Boa Constrictor, Jasper the Green Cheek Conure, Sebastian the Goose, Minerva the African Pygmy Hedgehog, and Little Dude the Screech Owl – just to name a few!
Not only did we receive patients through our emergency room, but we also worked closely with primary care veterinarians across the greater Suffolk area who referred their patients to our board-certified veterinary specialists and experienced veterinarians. We are incredibly thankful and appreciative of the outstanding relationships we have built with our referring veterinary community.
Performed over 700 surgeries to help critically injured or ill patients. Three of our departments perform surgical procedures: emergency and critical care, dentistry, and surgery. Please visit our Facebook and Instagram pages to learn more about specific cases and see how our furry patients have recovered.
Additionally, we had a record number of consultations with our specialty departments for advanced and specialized treatment, including:
Received over 117,000 phone calls. We had a vast increase in the number of calls as our caseload increased, but also as we provided curbside services, we conducted more of our visits over the phone. Thank you again for your patience as our team fielded thousands of calls this year.
Raised $3,017.94 for the Healing Animals Together (HAT) Fund, which enables us to provide financial assistance for critical patients that have an excellent prognosis but may be euthanized nonetheless due to their owners’ financial constraints. This year, we were able to help a record-breaking number of pet families, thanks to our dedicated supporters’ generosity.
For many of us, the end of the year and the holiday season are a time for giving. If you would like to help us help more animals, please donate to our HAT Fund today.
The COVE’s HAT Fund is a designated fund within the Veterinary Care Foundation, a not-for-profit 501(c)(3) charitable foundation. This means your donation is tax-deductible. Plus, 100% of the money in the HAT Fund goes to help pets in need.
Celebrated The COVE’s eighth anniversary. May 2020 marked our eighth anniversary of providing emergency and specialty medicine to Suffolk-area animals. Read more about how we celebrated here.
Published 24 blog posts to help educate and inform pet parents about the services we provide and how to keep pets safe and healthy all year long. You can read all of our posts here.
Additionally, our outstanding veterinary team accomplished some incredible achievements, including:
Colleen Fox, DVM, CSAVP, earned a Certificate of Small Animal Veterinary Practice/Dentistry. Dr. Colleen Fox earned a Certificate of Small Animal Veterinary Practice/Dentistry (CSAVP Dentistry) at the University of Luxembourg in cooperation with the European School for Advanced Veterinary Studies (ESAVS). The CSAVP testifies that an intermediary level of theoretical and clinical competence (as defined by the leading European veterinary organizations) has been obtained in a chosen discipline. We are so proud of Dr. Fox for achieving this incredible honor and milestone in her career and practice.
Veterinary technician dentistry team lead, Danielle Martin, LVT, receives VTS (Veterinary Technician Specialist) in Dentistry. This prestigious certification is issued by the Academy of Veterinary Dental Technicians and is awarded to credentialed veterinary technicians who complete a rigorous two-year process of education. Congrats, Danielle, on your fantastic achievement, and thank you for providing more experience and knowledge to our dentistry department.
Lastly, we welcomed 23 new team members bringing our total of incredible COVE staff to 85, including a team of board-certified veterinary specialists, emergency veterinarians, licensed veterinary technicians, veterinary assistants, client service representatives, and administration staff.
Happy New Year from The COVE
We have had the pleasure of serving the Suffolk community for eight years, and it is an honor to help each and every pet patient that walks or wags through our doors. In 2021, we look forward to celebrating our ninth year and continuing to provide excellent and progressive veterinary medicine to even more pets and their families.
We wish you and all your beloved furry loved ones a safe, healthy, and happy New Year.
And if you ever need emergency care, The COVE is open 24/7 all year long.
The COVE’s veterinarians and staff wholeheartedly embrace the core values of community, collaboration, commitment, compassion, and integrity. This focus ensures that pets, the people who love them, and their primary care veterinarians have as positive and affirming a healthcare experience as possible, regardless of the circumstances that bring us all together.