Pet Tales

Compassionate Care

My 7 month old Pomeranian suffered from an ulna fracture. We were recommended to the Cove from another vet’s office after his injury. I was a complete mess when I got the news my boy would have to have surgery to repair his injury. The staff here did an amazing job with answering all my questions and reassured me he was in good hands. Dr Stallings was kind, patient, and knowledgeable. My dog is my best friend and I was so pleased with how the staff understood my feelings throughout the process. We were allowed to visit him post op and given lots of information on how to properly care for him for the weeks to come. I am very thankful for all staff members who cared for my “son.” I will forever be grateful for the work they do to provide for our family members. I am glad Scar had a team who takes pride in caring for our pets just like we would at home. THANK YOU COVE!

We took our Princess here

We took our Princess here on 10/17/2022. Baby girl was 17 years old and so sick. While we saw the decline, the final stage happened over a matter of days. I was informed additional tests would be another $800 or 850. We decided to bring our baby girl home to die. But in that time (3 to 4 hours) she had deteriorated more. My decision to bring her back home to die was selfish. We returned to the Cove a few hours later to have her put to sleep. It was heartbreaking for us but the doctors and technicians were so kind to our sweet Princess. We held Princess through the process. One medication to put her to sleep one to stop her heart. It was so peaceful. I am so happy we made a decision to bring her to the Cove. Miss our sweet girl everyday but so thankful for their kindness and sincere care of our girl and of us! The photo is from probably 18 months ago. My beautiful girl.

Pretty Boy

We had to bring out pretty boy in one a Sunday evening unfortunately to have him out down to a spinal injury that was beyond anything that could be done for him. The office staff, techs and doctor gave us a great and speedy response, especially for being a new client. They shown us great compassion and with a follow up condolence letter signed by the staff made the situation a little easier. My family is very thankful for the service they provided, but wish we never needed it.

Stressful Night

Due to a very stressful night of the house fire alarms sounding (wiring glitch), my little Rex, became very stressed and I noticed his breathing was a bit labored. We decided to bring him to The Cove. After an evaluation, Rex was fine and the breathing issue was probably related to heightened levels of anxiousness. When we brought him home, he took a much needed nap, and continued with his happy-go-lucky demeanor. The technician that came to the car was very gracious and kept us updated on his status. Being a first-timer to this practice, I will definitely recommend to others and be a return customer, if ever needed. Thank you to the staff for taking care of my little guy!

Fantastic Service

The Cove is expensive, but there is no better care. You actually get to talk with the doctor, who is not rushed to get to the next patient. The Cove called twice a day with updates. Dr. Lapp is amazing. 5 stars!! Tip: How to get a dog to take their pills; wrap it in cream cheese. It too is amazing 🙂

Moe has been doing great at home.

Moe has been doing great at home. He is eating his favorite comfort food rotisserie chicken and drinking plenty of water. His urine is of normal color and regular and he had a normal bowel movement this morning. We have had no trouble giving him his oral meds. He is resting well and enjoying visits and kisses from his favorite sister Tippy our yellow Lab. Many Thanks Gratefully yours

Thank you very much to the Cove Vets

Thank you very much to the Cove Vets for taking such good care of Sue’she!  Dr. Stallings is the best, and Brandy always checked on her during her recoveries!  Jenny, with her smiling face, helped us feel so much better during the hard times!  Your love and compassion for the animals shows through the tremendous work you do!  Our little girl is new again, and your clinic was a blessing to our family!

Thank you to the Doctors and Staff of The Cove.

I would like to take a moment to thank all the Staff and Doctors that helped us with Smokey last week.   There are two in particular who were absolutely amazing.

First, Sydney helped us with our paperwork and to understand the costs of what was happening.  She was so gentle and kind.  She really made us feel like she understood the position we were in and the decisions we would be faced with.  Her understanding nature really helped us through the sadness.

Secondly, Courtney B., LVT  worked closely with Dr. Thomas.  She made the decisions to get as much information as possible that night so we could have all the facts to determine the best possible outcome for our Smokey before leaving the hospital.   She knew how hard it would be for us to leave him not knowing if he would even make it through the night.

To have made the final decision to let him go that night was the most difficult decision my husband and I could make, but having the support of the staff, we know we made the right choice.  This was the first lost for our kids, and they took it very hard.  They know he is in a better place and is with his first brother Baily dog.

Preston

The COVE has a great, communicative staff. Knowledgeable over the phone with questions you may have about potential medical issues. They are straightforward, honest, present multiple options, and never made me feel pressured to make an immediate decision or agree to a procedure. My fur baby had to have surgery at COVE. The frequent updates eased my mind and helped me feel included in the process. Very engaging with my baby and kind to me as well. 5/5 recommended!

Buddy

Buddy is a Kitty. When he was young and a very responsible kitty he made an appointment with the Snip Van to have himself neutered. When he returned home and was in the healing process, he found that one of his incisions was itching. He neglected to tell me, his mommy and proceeded to secretly lick and bite at the stitches until the were removed and then tear off the skin. This resulted in swelling and infection which Mommy did notice . . . . on a holiday weekend. So off to The Cove Mommy, Daddy and Buddy went. Lots and lots of wayward and sick pets went also. Buddy was taken to the dark recesses of the secret rooms in the back while we waited out in the front with the other parents. A few big dogs came in with Copper Head snake bites so they had to go ahead of naughty little Buddy. Several more serious cases had to be taken before errant Little Buddy. After all, it was a holiday weekend and no other vets were open in what seemed like a 50-mile radius. (I probably exaggerate on this). We made several new friends, ate our dinner and after seven hours our Buddy was released into our care once again. He was well taken care of, loved and spoiled rotten by those dear angels at the Cove. And much to our surprise, the bill was much less than we had anticipated. We LOVE The Cove! And our time in the waiting room was entertaining.

Meredith Marks Robinson

We are over the moon for what The Cove has done for our family!

Brittany Robertson

I want to say a very big thank you to the veterinarians and staff for your compassion as we had to make such a difficult decision for our furbaby Sierra. Thank you so much for her timely return to us.

Jessica McClenney

The staff at the cove was amazing as they took care of Brody during his last few hours on this earth. He had been battling seizures for about a year and the last group of break through seizures were the worst yet. I know they did what they could and we appreciate everything they did for us and our Brody. The kindness they showed with the sympathy letter they sent us this week really shows how much they care about every animal that comes through the door. Thank you for helping us through this difficult time!

Jae Michelle

Having to say good bye to our Joe Joe was the hardest thing we’ve had to do in a very long time. The COVE provided us with quality care from our first encounter in August and even after Joe Joes passing. The beautiful letter signed by the staff that cared for Joe moved me tears. I am confident You will find THE COVE to be a State of the ART facility blessed with a knowledgable and compassionate team that will provide you with all availablehealth care options so you can make the best decision for your family and loved one.”

“The COVE has become a welcome member of our family and our Veterinary Service Provider of Choice.

Debbie Jo Chapman

This is Mrs. Chapman. Mr. Chapman and I would like to say a HUGE thank you to all of you that helped Shadow-Jack. He is resting comfortably now and is happy to be home. Once again, THANK YOU!

Kristen Froehlich

The staff at The Cove took wonderful care of our 5 month old ladbordoodle Magellan. He suffered a massive seizure and they rushed him back right away and started working on him. They showed compassion towards us as we had to make the difficult decision to put our little guy down. Thank you for your kind words, patience and understanding during a very difficult time.

Barbara Mastaglio

Thank you to everyone at COVE that helped our Chihuahua, Ethel, with her paw troubles last evening! You are the best!

Jennifer Cochran, DVM

Mackenzie is doing great at home! Thanks again to everyone at the COVE for saving his life.

Carmen Holt

Thank you Dr. Small and staff for the amazing recovery, lots of love and the VIP attention you gave Neo. He is doing very well.

Jose Cartagena

You guys were great!

Janice Brooks

I love everyone at The Cove and Thorin O Brooks will see you tomorrow for some dental diagnostics. 🙂

Lisa Wegener-Hicks

Just wanted to say a huge THANK YOU to ALL OF YOU! 17 weeks and 2 surgeries later ROXY is happy to return freely to her sunny spot on our deck! We will forever be grateful to Dr. Stallings and the entire staff who compassionately loved ROXY when she was under their care. Hats off to you!

Cathleen Codling

Thanks to everyone at the Cove and Dr. Stallings for taking such wonderful care of my pug Joey. He is doing great thanks to all of you. We are truly blessed to have such a fantastic team in Hampton Roads.

Trina Pascal

While we did not make it in time to save my baby, we are eternally grateful for the wonderful staff that showed us nothing but compassion and empathy for our loss. She was not just a “pet”, she was my friend. We will miss her greatly.

Janice Sandefur

We want to thank the doctor and staff that treated our Marley who ingested a mothball from somewhere??? We were offered two plans of treatment for him which gave us a choice. They are so compassionate and friendly. I love the fact that we have a choice when we are in need of ER services. Most of all I love the fact that they are so close to our house. Thank you again everyone that helped us that night. Even the other patients in the waiting room were so friendly.

Corinne Forzano

The staff at The Cove took great care of Becky. I want to thank all the Doctors and Staff who took care of her. Thank you for being there at all hours for our fur babies!

Brittany Garrett

My cat Blu had a urinary tract blockage and the cost was a lot higher than my husband and I were prepared for. We had decided to put him down but the staff worked with us on an option closer to what we could afford and Blu is back to his normal self. The staff were sensitive to what we were feeling when we thought that we had to put him down and throughout our entire visit they were very helpful. They even called to check up on him and make sure he’s still doing ok. I will forever be grateful.

Paul C.

When things for you and your pet are at the worst, the Cove is at their best. This past May we had a major medical emergency with our tiny little Chihuahua Persia and our vet referred us to the Cove. We sped over there and they were waiting for us at the door. They had most of the paperwork ready and the vet techs and staff were hustling to get Persia processed in. The good news is that through their hard work, our dog is much better.

The doctors, the techs and the staff were quick and concise, but always remaining sensitive and understanding. They even call every once in a while just to make sure everything is going well. I would refer the Cove to friends and family.

Janice Dolak Spencer via Facebook

Thanks to Dr. Fox and all of the amazing professional, kind and loving staff at the Cove. Dr. Fox operated on our dog, Gidget, yesterday after we found a mass covering her upper front teeth last Thursday. Gidget also had 3 teeth removed after finding issues with them. We were notified every step of the way with Gidget’s treatment, including several phone calls before and after surgery. Gidget is now home resting comfortably. Thanks again for your compassion and professionalism.

Chrystal Trapani

It’s been a year since Shrimpy burst her CCL. Against the horrible odds, she hasn’t burst the other knee (yet…hopefully never, but I don’t want to jinx it). A little grayer around her muzzle is the only outward sign she shows from the ordeal. I might yell across the house (often), “knees are expensive!” when I think rough housing is getting a bit too rough, but there’s no way possible we could be where we are today with her recovery without the help of Dr. Stallings and the amazing staff at the COVE. She’s back to her normal self. She hasn’t lost her love to swim, play and run in the yard. But, most importantly to her, she can follow me wherever I go.

Mike and Shirley Jakway

Shirley and I just what to thank-you, on behalf of Zach, for the excellent care he received at The Cove while he was a patient. Even though the outcome wasn’t what we prayed for or expected we rest the knowledge that Zach was in good hands and it makes his passing a little easier for us to cope with. We love and miss him and wish with our hearts to have him back home with us, but we know that isn’t possible. However, we do believe that God took Zach home and placed him a field with the rest of our babies so he can have fun “chasing” butterflies and falling leaves.

Again even in our grief we just what to say thank-you for looking after our Zach for the last week of his little life. It’s a comfort to know that your facility is there when we need it and that you have doctors and staff who are trained and compassionate professionals.

Dianne, Gus, and Cricket

Is that Dr Small wonderful or what? We just wanted to thank her for saving our little dog Cricket. She has taken such good care of her and let us have our wonderful little pup with us. Cricket says, “Thank you Dr Small for what you have done for me, even though I still might snap at you once in a while, I’m just doing it for show, you know?” And thank you Tyler for being so good to us. We love you too. And of course, we love Jenny too. Thank all of you at the Cove for caring so much. You are all wonderful.

Dale Miller

Dear Dr. Stallings, you performed an emergency spinal surgery on our Boston Terrier Dickens in February. It was a tough one, because once you opened him up you found that material from a disc had leaked and calcified on the spinal cord. You cautioned us not to expect to much in terms of his ability to walk. You did a better job than you knew, because today he’s getting around reasonably well. We appreciate your hard work in surgery.

Molly Ash Ward

I brought my little girl here after being attacked by another dog last week and I just want to say that the care she received was OUTSTANDING! Everyone was so nice and compassionate. I appreciate everything you did for her and how quickly it was done. I had called ahead of time and seeing the nurse practically waiting with a towel and open arms for my wounded little girl had me knowing she was in good hands right away. Words can’t describe my appreciation!

Andy Cain

Our sweet old schnauzer went into renal failure over the long weekend. Although we knew she was near the end, we didn’t expect everything to crash so suddenly. We were finally at wit’s end and Pepper was in complete misery, so it was time for us to make that hard decision we all dread. From the first phone contact on a Sunday at 4 until completion of her euthanasia procedure at 5, everyone was compassionate, efficient, and courteous. Given the heartbreaking circumstances, the staff handled everything perfectly. We couldn’t possibly have gotten any better treatment for our family or our dear Pepper. The facilities were clean, quiet and private and our pup who has always been nervous around strangers seemed completely relaxed and comfortable through it all. Many thanks to The Cove for taking such wonderful care of all of us.

Ginny Moughamian

I brought my little girl here after being attacked by another dog last week and I just want to say that the care she received was OUTSTANDING! Everyone was so nice and compassionate. I appreciate everything you did for her and how quickly it was done. I had called ahead of time and seeing the nurse practically waiting with a towel and open arms for my wounded little girl had me knowing she was in good hands right away. Words can’t describe my appreciation!

Courtney and Peter Whitford

We LOVE The Cove! I use them for both cardiology and emergency services. My dog Mariska that sees Dr. Small, our favorite board-certified cardiologist, has a tendency to be aggressive when visiting the vet. Dr. Small and her staff have gone out of their way to make visits less stressful for my boxer. I am very over-protective of my dogs, and I trust Dr. Small with them completely. She has treated 2 of my boxers for different heart conditions and is my go-to doctor for many questions. She always has the best interest of the animal at heart, and trust me when I tell you she will honestly lose sleep over your pet.

I have also used The Cove for emergency services more than once. Dr. Mueller went out of her way to help my anxious, aggressive boxer feel more comfortable.  My chocolate lab was also seen at The Cove towards the end of her life. It was Dr. Mueller that was finally able to provide a diagnosis for my suffering girl.

I highly recommend The Cove if your pet is in need of cardiac or emergency care. We love them!

Rhianon Growney

I cannot begin to express the level of compassion and caring that the staff at The Cove shows to the pets and families that enter the facility. Jenny at the front desk was ready for us when we came in the door. Emily came out immediately and triaged my sweet tabby cat, Cupid. Dr. Fox offered several options and recommendations that were very reasonable. I was fortunate enough to have a pet that needed little in comparison to another family who was there and lost their pet, but I can say beyond a shadow of a doubt that the outpouring of true love for each animal is present in each person who works there. This is the place to take your pet 24/7, and know that you will receive competent, quality, and amazing care.

Pam Pierce

We LOVE The Cove! I use them for both cardiology and emergency services. My dog Mariska that sees Dr. Small, our favorite board-certified cardiologist, has a tendency to be aggressive when visiting the vet. Dr. Small and her staff have gone out of their way to make visits less stressful for my boxer. I am very over-protective of my dogs, and I trust Dr. Small with them completely. She has treated 2 of my boxers for different heart conditions and is my go-to doctor for many questions. She always has the best interest of the animal at heart, and trust me when I tell you she will honestly lose sleep over your pet.

I have also used The Cove for emergency services more than once. Dr. Mueller went out of her way to help my anxious, aggressive boxer feel more comfortable.  My chocolate lab was also seen at The Cove towards the end of her life. It was Dr. Mueller that was finally able to provide a diagnosis for my suffering girl.

I highly recommend The Cove if your pet is in need of cardiac or emergency care. We love them!

Anna Chan

On November 11, 2015 my sweet Marmalade was diagnosed with lymphoma and was given, at most, 2 weeks to live. Today, on March 6, 2016, almost 4 months later, feline lymphoma took my baby from me. He lived a very long and a very good life, and I am so blessed to have been able to have such an amazing, sweet, and loving kitty. He filled my life with love and joy, and will always be remembered. He may be gone for now, but he will NEVER be forgotten, and I know that I will see you again. RIP my boy, I love you!

I would like to thank everyone at The COVE for all that they did for Marmalade. Their kind and loving hearts truly showed through in the care that my boy received. All the way until the end, everyone was so helpful and understanding. I know that Marmalade is smiling down on us, and is happy. Thank you so much each and every one of you

Thank you everyone at The COVE for all you’ve done so for and continue to do for Tulip, and all the other patients who walk through your door! We are so grateful and blessed for your talent in treatment our precious family members

Rhiannon Ward

Thank you Team Cove, Dr. Fox and the Dentistry Dept. for taking great care of Tru. With the dental care they provided, we were able to identify an issue before it became a problem. We will continue with home care and regular check ups and have pearly whites for years to come!

Audra Klein Criscuolo

From the first phone call I placed to The COVE regarding my dog, Tulip, right through to her visit today, the care, concern, and attention given to me and my dog’s needs went above and beyond what I could have ever expected. The care given to her today was absolutely amazing. The dedication of each and every staff member we interacted with was beyond exceptional! Dr. Small was so thorough in not only examining Tulip, but also in communicating every detail back to me. Her ‘bedside manor’ was exactly what a client and patient need when in this type of situation.The atmosphere along with the outgoing, personable and friendly staff, helped ease my stress and made me feel very comfortable. I knew my dog was in excellent hands!

Thank you everyone at The COVE for all you’ve done so for and continue to do for Tulip, and all the other patients who walk through your door! We are so grateful and blessed for your talent in treatment our precious family members

Sydney D.

I am very glad I went here. Last Sunday my baby ferret was having severe sneezing attacks that would last for minutes. I knew I couldn’t wait for the regular vet to open the next day. I called several emergency vets in the Hampton/Newport News area and none of them would accept ferrets. Thankfully I called this place and they said to bring her in and they would care for her. I didn’t mind driving across the bridge just to make sure my baby was okay. We got there and were seen pretty fast and they took her away to get her vitals. After that the wait was pretty long, but only because they had several emergencies so I was totally fine with waiting. They gave her some liquid antibiotics since she had an upper respiratory infection and they called a few days later to check on her, which was awesome! My baby is doing much better now and will definitely be returning to this place next emergency I have.

Jennifer Wilson

Our family had our first, and hopefully last, iggy injury yesterday evening. The pups were playing with both of their human sisters in the room when, in the middle of zoomies, Maka got her leg under the couch and couldn’t get it out before Krona ran into her. It was completely unavoidable.

We scooped her up and got her to The COVE once we saw that she wasn’t weight bearing (Maka screams all the way). The staff was very decisive and gentle with her. The first thing they did was triage, and then gave her pain meds, which made her, and me, much calmer. After the x-rays determined there was no fracture, they snuggled her a bit more and sent her home with antinflammatory meds and a light sedative. We were told many times to call anytime with questions or concerns. We will recommend The COVE to everyone. Thank you for taking such good care of our baby girl!

Today, I am having a hard time convincing her that she is injured.

Nancy Crowder Rogerson

Friendly, caring staff! Recommended by North Suffolk Animal Clinic because they knew Josie would require 24/7 observation for a number of days due to xylitol ingestion(sugar free gum). She was taken back quickly. We were allowed to visit multiple times a day. We were given updates twice a day & more if requested. We felt completely confident in the care she was given. Hope we don’t need them anytime soon but was completely impressed! Thank you COVE!!

Beth Patterson

The staff here was so amazing and truly compassionate. There was NO breed discrimination and that does sometimes happen! Thank you all for handling me and keeping me from totally losing my cool!

Blanton Reckley

Happy 6th Belated Birthday to our Bailey girl! This sweet puppy turned 6 a few weeks ago while recovering from TPLO surgery. Today, she’s feeling like a new dog & having a puppy paw-ty with her brothers. Thank you to Dr. Stallings & everyone at The COVE for everything you do for our fur babies.

Cyndi Ayers Strickland

Absolutely the best local emergency facility for your pets. They provided the most tender loving care to my Zoe. From my initial phone call to visits, I only witnessed true passion for the well-being of my Zoe as well as others with their pets. I have to say they not only treat our pets with awesome care but they are so sympathetic to us – the pet owners. I would definitely recommend this facility to anyone needing emergency care for their pet.

Amy Roberts

I had a really positive experience taking my 3 year old puggle, Peppadew, to The COVE after I discovered puncture wounds on his neck from a dog fight that he got into. I thought the fees were reasonable, the staff was extremely pleasant and informative. And I really appreciated that they printed out a set of care instructions for me and went over them with me. If they were a full service vet, I would consider switching.

Jill Gwaltney

Never before have I been to such an excellent vet clinic! From the moment we entered to the time we left, we were impressed. Honey was greeted by name and examined by Meg. We were offered candy and water. Rhiannon even joked with my 14-year-old daughter saying Honey is going to be jealous you are petting another dog. Then, Rhiannon came out from behind the counter just to show Honey some love and extra attention so that Honey knew she was awesome. WOW! I will definitely recommend this place to my friends and family. You are amazing!

Ashley Robinson

I took my new rescue Sam in last Sunday. He was very sick with a 106.5 fever. I went in with only $200 to pay for medical expenses. I expressed this to staff and they worked with me on my budget. They did recommend him going into the kitty hospital that night. But I could not afford that. So they gave the best care they could on my budget. They gave him fluids and antibiotics and told me to call with any questions or concerns. Two days later he was back to his normal self. I just want to say thank you to the staff. They were fantastic! Their smiling faces were very comforting at such a scary time for me. I also just a received a check-up call for him, which is why I am writing this review. Thank you to The COVE staff from the front desk all the way up to the doc! You guys are great!! Keep up the great work!

Michele Bryan Garwood

The staff was wonderful with their treatment of my dog Riley Thursday evening! While outside after dinner, she managed to rip her nail partially off. I knew it needed to come off. Since my vet office was closed, I headed to The COVE. The staff immediately assessed the injury. Since Riley’s injury was not life threatening, we waited our turn. The COVE was very busy with serious illness’ that resulted in difficult decisions for pet owners. This takes a toll on the staff. When it was Riley’s turn, they were all smiles and positive. I admire their courage and strength. I appreciate the attention and love they gave Riley. Today Riley acts as if nothing has happened. Thank you very much for taking care of her! It means so much to me and my family that you are so close and took care of Riley’s “emergency”.

Amy McDaniel Beacham

One week down and Toby is doing fantastic! Thank you so much for taking care of our old baby! Your front desk staff calmed me down with their kind words and a bottled water (I was a mess). Kassandra was so kind and reassuring saying everything was going to be ok. We really appreciate y’all!

Jenn Fleagle

Amazing staff were so kind and understanding. We brought our dog Diesel in Monday night and the staff did their best with taking care of him as quickly as possible (spent 4 hours there, but was understandable as there were other pets there needing treatment, and one extreme emergency that had come in while we were there). They took their time trying to find the best treatment with our budget and gave Diesel the best care possible. Luckily Diesel is doing so much better thanks to the medication and care he received. They even called us 2 days later to check up on how he was doing! Great staff and will definitely recommend to anyone with a pet emergency!

Elizabeth Caron

On Saturday afternoon (9/10), I had discovered that my argentine tegu (large lizard), Jabba the Hutt had a rectal prolapse. It was not improved by at home treatments that I am well-versed in and my regular reptile vet had closed and was not open again until Monday.

In my experience with reptiles, I knew this was something that needed surgery ASAP. After calling around to various ER vets to see if they would work with Jabba – who is a docile, sweet boy that is extremely used to being handled and seeing the vet – no one within an hour of me felt comfortable with treating Jabba. I gave The COVE a call and they had a vet on staff who was more than willing to work with Jabba the Hutt. I immediately rushed an hour and a half away through a toll to see them. After waiting for a few hours while the doctor completed her rounds (which we did not mind, knowing how busy they were), we were seen and Jabba was prepped for surgery late Saturday night and ready to go home early the next morning. I picked him up around 2am and saw that he recovered well. A little sleepy but I knew he was going to pull through!

Jabba saw his reptile vet on Monday afternoon, where she removed the sutures that Dr. DeFalco had sewn in to keep his prolapsed rectum inside his body and he needed no further treatment. Thank you SO much to The COVE’s amazing staff and Dr. DeFalco for her prompt and hard work on my boy. She saved his life and I am forever grateful as Jabba The Hutt is just as much my baby as I would consider my dogs or cat. I CANNOT THANK YOU ENOUGH!!!

Erika F.

We always receive exceptional care at The COVE. Staff are always courteous and caring. In particular, Jenny knows us by name and always has our paperwork waiting for us when we come in to expedite the check-in process. The staff are really personable and remember my dogs, which puts me at ease. I recommend The COVE to all my friends for specialist services and emergency care.

Angela Tumwa

I love the staff and vets at The COVE. They have cared for my 17-year-old cat for many years. The staff treat my cat like family, even calling to check on her from time to time. Over the years, my cat has had surgeries here, been hospitalized here, and regularly visits her heart specialist here. When I was out of the country, my cat became very ill and The COVE hospitalized her and took amazing care of her. I’m typing this from The COVE this morning after my cat needed to be seen for an emergency. I can’t say enough wonderful things about the people here and the care given to my cat.

Mandy K.

The COVE staff has been nothing but incredibly sweet and caring for my baby. They make coming in for his visits and prescription refills a comfortable experience. A couple of the ladies are so sweet. They know my cat, Book’s name, and they light up and ask how he’s doing whenever I have to call. I haven’t been able to tell them how much that means to us! I live out in Virginia Beach now and have no problem making the drive because I know that we’re being well taken care of by The COVE. You guys are amazing and make me wish I could become involved in the veterinarian profession. Thank you!! 🙂

Tarron W.

Took my dog here to receive emergency care. They were a little busy, but I had called ahead to inform them we were coming. My dog was seen immediately once arriving. The care was affordable, and the staff was friendly and knowledgeable, especially Michelle at the front desk. I peeked my head out for a second to speak with Michelle and noticed that the waiting room was empty! I thought to myself “man they move fast around here!” I was impressed. The Dr. and medical staff were quick and efficient, and worked to provide an excellent care package for what I could afford. I highly recommend this place for emergency care of your pets.

Kathleen M.

Nice nice people – very compassionate. I’m a home health therapist and had to work one weeknd so they kept Louie the Cat. They worked around my schedule to pick him up although they were slammed that day. Really nice staff. Can’t say enough great things about them. I spent the worst day of my life there a couple of years ago because I had to put my 19 yr old cat down. It was hard to go back but knew it was the best place to bring Louie to get the excellent care he required. Thanks

Anita C.

Everyone from the front desk and back was friendly and sympathetic to our concers. Someone came right out for Whirlie and Dr. Small examined him and explained everything to us. I will be returning once he feels better since Dr. Small detected a heart murmur and gallop in hid heart. I’m very grateful she heard it so I can make sure my boy stays as healthy as possible.

Sara W.

First of all I just can’t thank you enough! I know without a doubt in my mind that without The COVE and their staff, Harmony would not be here right now. Everyone was so helpful and friendly. All the nurses put up with me coming to feed her all hours of the night once we finally got her eating food when she was in ICU. No one ever rushed me and always answered any questions. Honestly the whole time she was there was like a blur because it’s so emotional thinking you are about to lose your baby. So the staff being so welcoming and informative really eased my mind. I knew when I couldn’t be there with her that she was recieving the best care possible. Harmony is still improving and almost back to her old self. Thank you so much and everyone have a Happy Thanksgiving!

Courtney

The COVE was the absolute best vet experience I have ever received. They kept my 10-month-old lab puppy in the hospital for 3 days. During this time, they always kept me informed on her status and let me know results and progress along the way. Following her discharge, they have remained in contact to check up on her. The staff was very helpful and always so loving towards my girl. Highly recommend this facility.

Beverly Judkins

For emergency pet care, I highly recommend The COVE. They greeted me at the reception desk, immediately took my dog, Sandy back and began emergency care. During the 48 hours Sandy was with them, I was kept informed on her status, and the care she was receiving via phone calls. I was encouraged to call, no matter what the hour, if I wanted to check on her. The COVE provides compassion, care, and professionalism.

Darlene Trudeau

The staff at The COVE are AMAZING! They were very friendly and explained EVERYTHING. Words don’t express the expertise from the dr who calmed my thoughts and worked out a plan for my dog so he can have a good quality of life for the remainder of it.

Thank you, too, to a very special person who made it possible for my Rocky to see the cardiologist. I’m forever in your debt and overwhelmed with your gracious donation for testing and evaluation of him.

Phyllis S.

Always greeted with friendly and pleasant smile. Our wait is very minimal and Dr. Small is very informative and complete. She always has time to answer our questions. We do feel we have our baby in qualified caring hands. With the care from her primary care physician and Dr. Small we feel we have the very best available for Madison’s care.

Stephanie H.

Brandy was amazing! She was very knowledgeable and genuinely cared about Fury and I. This is my first experience with an injured pet and I was scared and very worried about taking care of him the way he needed to be taken care of so that he could become well again. Brandy put my mind at ease and walked me through the entire process and answered all the questions I had for her, even the stupid ones. She is a valuable part of Fury’s treatment and I am so pleased that she is so kind and patient. Thank you, Brandy. Love, Fury & his mom

Claribel Lopez

If you have a pet that is sick and you want to receive the best care in a spotless facility at a reasonable price please go to the Cove. For the Virginia Beach, Norfolk and Greenbrier resident might be a little bit far. The reality is you should spend the gas driving there because the care is awesome. They are compassionate, caring and they will treat you and your pet with dignity and will listen to your concerns.

Jeana B.

The team was thoughtful and patient with Jackson. The entire experience from when I contacted The COVE to the aftercare instructions provided were great. I would definitely use services again and refer family and friends.

Jordan Harness

Neyland is home!! He is doing great. Back to his goofy self. He has to be on meds long term and see his vet in a few weeks. But he is doing well, he is very happy to be home. Thank you to The COVE for taking great care of my precious baby.

Ann M.

Everyone was super nice and informative. Hunter is really a great girl with humans, and she enjoyed all the attention she received. Brandi and Dr. Stallings were very thorough, kind and professional. We just need to figure out what will be best for Hunter going forward. Finding out about the heart murmur was a little shocking but so glad we now know. You all do a wonderful job and our family is very thankful!

Kimberlee Pullen

Just wanted to thank Dr. Small, the other veterinarians, and the other professional staff for the professional care and the personal care Buttons received. We thank you for you wonderful letter as well. If love could have saved her she would still be here. We miss her so much. I know we made the right choice not to let her suffer for our sale any longer. Your professional staff and veterinarian helped me through a rough night. I thank you all from the bottom of my heart and take comfort knowing she went peacefully to sleep in my arms. Thank you.

Donna Betts Notti

Dr. Stallings and Brandy have taken wonderful care of Cody before, during, and after his surgery. I’m so grateful to them and the entire COVE team.

Diane Dreisigaker

Visited The COVE this week for the first time for a cardiology consult with Dr. Small. It was a totally positive experience, even with a 6 hour round trip ride for us! We were warmly welcomed the minute we arrived, they cared for “us” as a whole…owners, the patient & our 10 month old puppy.

Jasmine T.

So I received a referral to The COVE because my regular vet was unable to assist when I brought in my kitten that had some type of infection on his mouth. Turns out it was dental floss that he got caught in his jaw and somehow swallowed and got caught in his throat. I was told he would probably need 2 surgeries. I tried to bring him that day on Saturday afternoon and was told the wait could be up to 4-5 hours and that Sundays are the busiest day. So I left work early on Monday to bring him in the early afternoon.

Fast forward we walk in and are immediately greeted. It’s a very pleasant waiting area with lots of windows so its nice and bright. They have a TV and tons of magazines. They even provide bottled water and some candies to munch on. We waited less than 5 minutes before we were taken to a room. A nurse immediately came in and took all of our information that was not listed on the referral. She then took my kitten (Catboy) away. A doctor came in not too long after and explained what she thought needed to be done which included x-rays and some other things. She gave best and worst case scenarios.  The nurse came back in with an estimate to get consent. It was a bit pricey but not unrealistic for a doctors office. A short while later the nurse came back in to advise that they were able to get the floss out and it wouldn’t require any surgeries or x-rays. Hallelujah! They came back in with a revised bill that included medicines that was cheaper than the original estimate that only included diagnostic. To say I was happy was an understatement. And to top it off we only spent 2 hours there.

All in all I was very pleased with The COVE and their professionalism. I hope I never have to return but a great place if you need emergency assistance for your pet.

Carla Reynolds

I just wanted to reach out and thank you all for the beautiful poem and messages you sent my family! It meant a lot to us, especially since you guys only saw our Lulu once. I can tell you that should we ever need an ER vet again The COVE will be the first place we come! I will also continue to recommend this amazing place to anyone I know who needs an ER vet. Thank you again!

John Godwin

It’s 11pm Sunday night and I am going to bed. Bruno had NOT been acting himself for several hours. I noticed blood on the throw and immediately checked Bruno out. YIKES ! A 3″ gash on his chest! I immediately hit the Internet to find an emergency vet. The COVE was perfect as I live in Suffolk. Thank you for the great care and compassion you showed Bruno!

Kelsey P.

We brought our dog in to The COVE one night for emergency services. We called ahead and he was brought back to a room immediately by Sarah, who took great care of him for the duration of his visit. Our dog was given a thorough exam and the vet treated him on an outpatient basis.

The next day his conditioned changed to include new symptoms that were not present the night before so we brought him back to The COVE. Because this visit was within 24 hours of the last, the fee for another exam was waived. Sarah, who had cared for our dog the night before, had recognized our dog as he was being triaged for the second time. Sarah came out to see us in the waiting and exam rooms throughout the visit and kept us updated on how he was doing. The staff obtained our consent prior to performing any tests/procedures and provided a clear and detailed estimate for the expense of the visit as well as additional overnight care if we felt that was necessary. Our vet (Dr. Thomas) took her time explaining our dog’s diagnosis, prognosis, and all available treatment options. Because of the patient/pet owner education Dr. Thomas provided us, we felt confident in treating our dog at home.

I would absolutely return to The COVE to care for any of our pets and recommend their services to anyone for routine or emergency veterinary care!!

Lanza Williams

The staff at The Cove gets all my votes hands down. My Chihuahua Sasha was very sick when I brought her in late at night. They treated her and myself with the upmost care. Very friendly and caring. They treated her and gave her meds to sustain her untill we got to my regular vet. A+++++ guys!

Miranda R.

We were referred by our long time vet for our sweet girl’s heart problem. I could not be happier with the care we have received. I love the team at The COVE. They are very informative and really care about their patients and owners. It is not unusual for them to follow up several times, checking in to make sure things are okay, and if we have any further questions. We are so fortunate to live nearby and have access to this top notch facility!  Thank you 🙂 Roxy’s Mom

Jaime S.

My cat Boomer was referred to The COVE because he needed teeth removed but did not do well under anesthesia with his primary veterinarian due to heart issues. We had our first appointment this week and it was amazing! Boomer needed to see Dr. Small and Dr. Fox and we were able to get back to back appointments to make the visit easier on Boomer, which I greatly appreciated. There was not a long wait time when we got there and checked in. The thing that impressed me the most was the knowledge that the veterinarians give to their vet technicians – you can tell the veterinarians enjoy teaching them and are confident in their skills. Once I learned from our primary veterinarian that Boomer has heart disease I was constantly Googling and working myself up over his health, but after talking to Dr. Small I feel so much more relaxed about Boomer’s condition. Both Dr. Small and Dr. Fox made me feel very confident that Boomer can safely undergo anesthesia to get his teeth removed. I would definitely recommend The COVE and look forward to Boomer’s upcoming appointment so he can feel better! Thank you!

Devon Kay

They were very helpful from the phone call I made when Koda my new puppy took a nasty spill to the actual visit itself! The receptionists Nicole and Lindsey, I believe their names were, were very supportive and helpful. The docs and the nurses here are amazing and I’m so happy they got us in and out, and our puppy is all better! Best emergency vet around!!!

Jennifer Sowers

I rushed Cooper to this vet after my regular vet told me on the phone to take him to the emergency vet asap. A friend recommended this place to me over the emergency vet closest to our house. Cooper was in pain and the people at The COVE immediately took him back for an exam while I filled out the paperwork. Unfortunately, our boy had tumors and internal bleeding from a ruptured spleen. The vet gave us all the medical details and her recommendation. On the worst day of our life, everyone at The COVE was compassionate and caring as we made the decision to help Cooper pass to the Rainbow Bridge. They made him comfortable as I waited with him for the rest of the family to arrive to say our goodbyes. We were there for several hours. The day is kind of a blur, but I would definitely recommend this vet, and I will come back for any other emergency care for our pets. We opted for a cremation so a couple of days later we returned for his remains. Nansemond Crematory made plaster paw prints and our boy’s ashes were in a beautiful wooden box with his name on it. The COVE even sent a sympathy card that all the employees signed.

Robbie Trokel

Our furbaby stopped eating and after extensive trips to our vet, no reason could be found and we were referred to the The COVE. Purrcilla had a broken tooth with exposed roots which required extraction and a root canal. The COVE was wonderful to us! The team took outstanding care of our precious Purrcilla and us! Dr. Fox is an exceptional doctor and understands her patients and their parents extremely well.

Barrett Richardson

My Cat, Ice, had struggled for years with stomatitis, bad gums and horrible breath. Dr. Fox recommended that his teeth be removed. While a little nervous about this procedure, I felt confident in Dr. Fox’s expertise. The procedure went very well and Ice’s mouth is totally healed. Even without teeth, he eats dry food without a problem. Dr. Fox and The COVE staff are caring, diligent and very skilled. Thank you so much, Dr. Fox and staff!

Randy Moore and Doug Dundalow

“I would like to take this opportunity to thank Dr. DeFalco and the Staff at The COVE for the treatment and care of our cat, Rose, today, he was a member of our family for 12 wonderful years. We would like to thank you all for giving him the care and letting him die with the dignity he deserved. Thank you.”

Judy and Cindy Latherow

I would like to take a moment to thank the staff and reception for their acts of kindness to my daughter and myself when we had to make the toughest decision of our life to let our sweet Lyla cross the RainbowBridge. She was hospitalized for 4 days at The COVE. I can’t thank Dr. Small enough for trying to save our baby. She could no longer breathe on her own without oxygen. Everything was handled in a kind respectful manner and we were able to hold our baby until she took her last breath. Thank you from the bottom of our hearts. Fly free, my sweet angel. No more suffering.

Christa Cox

Gracie (short haired mini dachshund) came in to see y’all with a complete loss neurological response in her back legs. I was almost certain she had done herself in, but that night we decided she was owed that chance. Here she is quite a few weeks later, completely functional! If we had seen any other Vet and staff she may not have still been here. So thank you. Thank you for helping save our sweet girl. <3 our tiny humans thank you too.

Darline Jeneary Kozich

Our 12-year-old Labrador mix was referred to Dr. Stallings for a mass around her front left leg. The staff was very courteous, professional and caring. They were very thorough in examining her and making recommendations as far as treatment. They removed the very large mass and kept us informed throughout the procedure. I would highly recommend The COVE to anyone who has an animal needing specialized care.

Chris Picano

I only have good things to say. Your place looks really good, and very clean inside…honestly, I think it’s the nicest veterinary office I’ve ever been to. I thought the staff was great, at least the ones I met. Kelsey and Danielle were both friendly and seemed very knowledgeable, and took the time to answer all our ridiculous questions. Link went to Kelsey for protection during his exam so I think he has a new girlfriend. I was really impressed with Dr. Fox, she was very nice and patient with us, and laid out a plan for Link that was very clear and concise. Maybe it sounds dumb, but I love this cat more than anything. We had a bad experience with our last cat, the last time he was under anesthesia for dental work. I’m just really scared for Link to go through the surgery, and I know there’s no guarantees and sometimes things happen you can’t control and aren’t your fault, but Dr. Fox made me feel he’s pretty safe with you guys and in good hands. I know you will take care of him the best that you can, and I really couldn’t ask for more. Whatever happens, you made me feel much more comfortable than I did – like we’ve got him at the best place, with the most qualified people.

I don’t really care about the money. I researched your place before we came and read any reviews I could find. Some of the few complaints were about the expense. I expect medical treatment, especially at an emergency clinic, to be somewhat expensive unless your pet has health insurance. The exact same treatment for a human with no insurance would cost a lot more. I know it’s tough living paycheck to paycheck, but if I couldn’t afford this for him I would try to beg and borrow from my family, I would take out a loan, open a credit card, refinance my house…anything short of stealing. I would exhaust every option I could think of and then find a way to make it work by sacrificing something else. I don’t think what you charge or asking for the deposit up front is unreasonable. Anyway, sorry for writing you a novel. Without even having the procedure done yet, I can say that I think you run a good practice and I’m very grateful that you are here. I can’t thank you enough.

Gail Marie Paige Temple

I brought my 1-year-old lab in after suffering a heat stroke. As usual, everyone at The COVE from the front office to back was amazing, you always make me feel at ease when I admittedly am such a nervous dog Mama. I wouldn’t go anywhere else for my urgent care dog needs – thanks again for all your care, support and expertise. Russell is doing well, the peace of mind you provided allowed me to get a good nights sleep!

Lorraine Thompson

Dr. Stallings was personable and informative. I had a clear understanding of my dog’s condition and the recommendations. I’m sure he was very busy that day, but I felt like he spent an adequate amount of time with me and I did not feel rushed. Brandi was also helpful, pleasant, and knowledgeable.

Stephanie Facenda

A while back I brought one of my Catch and Release cats to your establishment for treatment…..massive teeth removal!!!!! I really did not think she was going to live….she had lost so much weight and was lethargic….Dr. Fox and her team turned that babies life completely around!!!!!!…Today ..Orange is in excellent health and probably will have to go on a diet one day. I just want everyone to know how much I appreciate all the wonderful care that was given to her….and the kindness that was given to me….I would come sometimes at 3 am to pick up meds…and everyone knew me!!!! So I want to mention a few names and I hope I didn’t miss anyone…Dr Fox, Megan, Kelly, Kelsie, and Heather…..and anyone else I had the honor to meet!!!! Thank you so very much for kindness and professionalism and most of all the “caring from the heart” while helping one of mine….God bless all of you for choosing the profession you are in!!!!! I cannot thank you enough…(that’s from Orange)

Rose Grady

Every time I have had to bring in my dogs the staff has always been very kind and very efficient. They take very good care of both of my pets. The last visit they even trimmed Baz’s nails for me because he’s a lot to handle. That little extra care goes a long way and I really appreciated it. The doctor was also very informative and suggested a new medication to speak to his regular vet about to help with his allergies. I am always very impressed with the service when we have to come in. Thank you all so very much!

Tina Pavin Pittman

We had the most wonderful experience when we had to bring out Ben in for an unknown virus and high fever. Ben is not a fan of vets but oddly enough he did great at The COVE. They were genuine and kind and incredibly informative. Ben had to spend the night for treatment but I was very confident leaving him there. The staff was very professional and I was very impressed with the entire experience. It stinks when your pet is sick, especially at 11 pm. I highly recommend The COVE should the need arise! Thank you for taking such good care of our Ben.

Harry Evin

Had a walk-in appointment for my dog who has a case of kennel cough. At the front desk, Jenny did an outstanding job getting us checked in and ready for the visit. We were promptly seen by Dr. Jones who quickly made the diagnosis and prescribe appropriate medications. I couldn’t be happier with the care my Boxer received at the Cove.

Margie McClenny

We brought our cat, Peaches, in late Saturday night, Sept. 24th, after calling before I left home. When I arrived they were ready for Peaches and did not waste a minute taking her back. The entire staff and doctors from the front desk to everyone who helped care for her (and me) that night were wonderful. Having to euthanize a pet you love very deeply is never easy, but I could not have asked for any greater loving care and concern that was shown us from start to finish. I am sorry that I did not get anyone’s name who helped us so that I could personally thank them. I hope they get the chance to see this. I recommend The COVE very highly!

Amanda Pellerito

We had just adopted James and he came down with the worst fever and kitty cold I had ever seen. I thought he would not make it through the night. The COVE got our little guy in straight away and treated him with kindness and competency! We felt cared about right from the moment we walked in the door; all of my questions were thoroughly answered and it was evident that everyone there loves all animals. I was impressed with the cleanliness of the entire place and all care providers washed their hands before and after treating my little guy! This place is top notch. Thank you so much for saving my adorable baby James!

Tina and Zane Roger

The sudden signs of dilated cardiomyopathy in my Dobie, Pagan, was more than frightening! Getting him to The Cove ASAP was a godsend! They diagnosed him and gave him care immediately and got him in his immediate care and probably saved his life at that moment! We are so thankful for their ongoing concern for his well-being under the circumstances of this genetic disease. We were so thankful that they were there when we needed them! Thanks guys!

Gary and Dakita Bullock

We were referred to The COVE by Banfield. The doctor was very caring and honest with us about what she thought would be the best possible care for our dog.

Beverly J

The service I get for Darla is always of the same standard.  Very professional and for the most part timely.  I appreciate the caring front office staff and the obvious concern of all the individuals I encounter.  Dr. Small is the best.  I have the impression that she is quite thorough in her reviews of Darla’s previous readings in comparison to the current ones.  I always breathe a sigh of relief when I leave because I know that Darla is getting the best care possible.

Beverly Turner

I was devastated when my dog, Dylan, developed uncontrolled oral bleeding after the 11th hour on July 27, 2017. So many friends have given such positive feedback about The Cove, so I ventured there – my angel in hand. The entire staff – in particular, Emily Melick and Dr. Melissa Krause – welcomed us and commenced medical measures to stop the bleeding, suture and glue the gingiva, and help to restore my precious pet to somewhat “normal.” Although we might be “another case” to The Cove, we feel The Cove is a special place, with dedicated people, performing life-saving procedures on furbabies we love like children. Thank you for your excellent care!

Renee Mitchell

Well, I can put Dr. Stalling and his staff down in one word AMAZING! Love everything about them. They took care of my boy Spirit’s ACL TPLO surgery. They were wonderful and so caring to Spirit. And took their time and explained all surgery and aftercare to us. Next month he’s having his 2nd leg repaired. He is only 3 days into his 1st surgery. And doing great. And thank you so much for calling every day to see how he’s doing! See you soon. Thank you

Toni Shannon

I called to see if I could have my puppy’s paw checked. The receptionist told me to bring him in right away. Everyone was warm and welcoming. Dr. Collinsworth checked my puppy and thoroughly explained his condition. She was very detailed in how to treat it and what medicines he would need.

Maggie Feagans

We were from out of town when our dog became very ill and had to be hospitalized. The veterinarian Dr. Melissa Krause was excellent and so kind. Thank you all for the wonderful care that Jackson received. You even reimbursed us for meds that we didn’t receive…wow!

April Newman

“We were all treated very well. Dr. Small showed concern for Sammy and was very patient while explaining everything to us. Also, she was not pushing us to do a lot of testing that in her opinion was not necessary to treat Sammy. I will recommend your facility to anyone that I know that has pets. I’m very happy that your facility is open. Our fur babies don’t always get sick from 8:00 am to 6:00 pm!!!”

Evelyn Hengeveld

The entire team, receptionists, vet tech, and doctor were wonderful. The care they showed Tippy was great. Everything was explained thoroughly and I am very pleased that we came to The Cove. Thank you all for your excellent work and compassion.

Sara S

Our fur baby was hit by a truck early Friday morning. We rushed her to The COVE and they took her immediately to run checks. The atmosphere is calming which is needed when you’re going there for an emergency. The staff and doctors are very nice and truly care for the animals that come there. They welcome visitations and you can call anytime of day for updates. They are also good at calling to give updates every few hours as well. We were able to take our baby home around midnight.

Michael Blevins

We were sent here for specialty care by our regular vet, Dog & Cat in Norfolk when our dog Sydney developed a heart condition. They were with us through many months of visits, and a 2 a.m emergency visit when my dog had a syncope episode. Sadly, we had to say goodbye to Sydney last week, and we got a note in the mail from them with small messages from the staff. As sad as our reason was for going there, we were very happy with our dog’s care.

Jonathan Neufeld

The team at The COVE was amazingly professional, friendly, and incredibly clear about what would happen. We were there for the dentistry, and I’ve never had such a thorough and detailed account of the procedures our dog went through. I’ve never been to a medical establishment (for any kind of animal–humans included) with such friendly, knowledgeable, and conscientious staff. Thanks.

Lori Shaffer Pasternack

Thank you all so very much for taking such great care of our baby boy Boomer!! We appreciated the phone calls with the updates on how he did after shift changes. We are so impressed. We have come here many times to see Dr. Small and Dr. Fox.

This was our first actual emergency and we felt good leaving Boomer there because our primary care veterinarian April Dove and other friends told us that he would be in the best hands. We can never repay you all for the loving care he got while getting his blood sugar under control and doing tests to make sure he was doing well. He is doing great at home tonight and ate like a champ!

Julie Craig Whalen

We had to take our cat the other morning for emergency care. We were greeted immediately and he was quickly yet very thoroughly triaged and taken back. The staff whom we initially met were absolutely wonderful. We had to leave Jake there for a few hours so that further tests could be performed, and once we did speak with the vet regarding the possible differential, she was awesome. It amazed me how much time everyone took with us, and they treated Jake so wonderfully. The facility is immaculate, and our one glimpse of the “surgery” area revealed an impressive, state-of-the-art facility. It’s nice to know that there is such a wonderful emergency service within a quick and easy drive from our home in Norfolk. Hopefully, we won’t need further emergency services, but if we do, The COVE is where we’ll go.

Dana Blair Casillas

The COVE is always very professional and caring with both myself and my pet, Freya. So lucky they are there at times of unexpected emergencies. Helps with my stress that I can have confidence in their expertise in emergency pet care.

Samantha East

I have nothing but good things to say about The COVE. Friendly and knowledgeable staff, clean rooms, and exceptional experience overall. My primary vet referred me to The COVE after one of my kitties needed several teeth extracted. My second cat was diagnosed with cancer, and the COVE has been so helpful with treatment options and general care. I recommend The COVE to all of my animal owning friends!

Marcus White

Excellent staff, everyone was attentive and respectful and kept me informed on timing and the status of my animal. They were very clear with what my options were as far as treatment and cost.