About The COVE
Frequently Asked Questions
Explore common questions about emergency care, specialty services, payment, and post-visit support.
Emergency & Specialty Care Questions
How do I know if my pet is having an emergency?
Please click here for a detailed list of emergency symptoms. If you’re unsure, call us right away at (757) 935-9111.
I think my pet ate something poisonous. What should I do?
Try to identify the substance and bring it with you. Save a sample of any vomit if possible. Call your primary vet or the ASPCA Animal Poison Control at (888) 426-4435. Do not induce vomiting unless directed. You’re always welcome to call us or come directly to our ER.
See our blog for common household toxins.
When should I see my primary care vet vs. come to The COVE?
If your primary vet is open, call them first. If they are closed — or you’re unsure — call or visit us immediately. We are available 24 hours (during weekdays) for emergencies.
Does my pet need a referral or appointment for emergency care?
No referral or appointment is needed for emergency services. We do recommend calling ahead at (757) 935-9111 if possible, so we can prepare for your arrival.
Does my pet need a referral or appointment for specialty care?
Yes, specialty services (like cardiology, surgery, or dentistry) require a referral from your primary veterinarian.
What is a board-certified specialist and why might my pet need one?
Board-certified specialists complete years of additional training beyond veterinary school, including internships, residencies, published research, and rigorous examinations. They bring focused expertise to complex medical conditions. Your primary care vet will refer your pet when advanced care is needed.
Will my family vet be updated about my pet’s visit?
Yes. We share all relevant records and updates with your primary veterinarian to ensure seamless, continued care.
Payment Information
How much does treatment cost?
Costs vary based on your pet’s condition. We will always provide an estimate before treatment and financial updates throughout hospitalization. A deposit is required for in-hospital care, and full payment is due upon discharge.
Do you accept pet health insurance?
Yes! We work with all pet insurance providers and can help submit claims or provide documentation for reimbursement.
Why is emergency care more expensive than regular veterinary care?
Emergency and critical care require specialized staff, equipment, and 24-hour availability, all of which contribute to higher costs. We do our best to offer clear estimates and work within your budget whenever possible.
Does The COVE offer financing?
Yes, we offer third-party financing options through CareCredit, Scratchpay, and AllPet for qualified applicants.
Post-Op Care & Other Questions
When should my pet have a bowel movement after surgery or hospitalization?
It’s normal for pets not to defecate for several days post-surgery. If there’s no bowel movement by Day 4, or if straining occurs earlier, contact us or your primary veterinarian.
What are signs of pain or discomfort in pets?
Signs include:
- Limping
- Whimpering or vocalizing
- Hiding (especially in cats)
- Restlessness or pacing
- Panting, drooling
- Refusing food
- Unusual aggression or behavior changes
If your pet seems uncomfortable or “not quite right,” call us immediately.
Can you call in my pet's medications to a local pharmacy?
Yes, when appropriate. Some veterinary-specific medications are only available through certain pharmacies. Be cautious with online retailers — use only those recommended by your veterinarian to avoid counterfeit or unsafe medications.
When can I return my pet to their normal diet after hospitalization?
Follow the discharge instructions closely. When transitioning back to a regular diet, do so gradually over 3–4 days unless advised otherwise.
What are signs of labor in dogs or cats, and when should I worry?
Common signs include restlessness, panting, pacing, and decreased temperature. Labor should not last longer than:
- 30 minutes without a birth for dogs
- 60 minutes without a birth for cats
If labor exceeds this time or if you’re concerned, call us or your primary veterinarian right away.
If you still have questions not addressed here, please call us at (757) 935-9111 — we’re always here to help.