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Care, Comfort, and Compassion - Chronicled

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Quotes

Harmony

"First of all I just can't thank you enough! I know without a doubt in my mind that without The COVE and their staff, Harmony would not be here right now. Everyone was so helpful and friendly. All the nurses put up with me coming to feed her all hours of the night once we finally got her eating food when she was in ICU. No one ever rushed me and always answered any questions. Honestly the whole time she was there was like a blur because it's so emotional thinking you are about to lose your baby. So the staff being so welcoming and informative really eased my mind. I knew when I couldn't be there with her that she was recieving the best care possible. Harmony is still improving and almost back to her old self. Thank you so much and everyone have a Happy Thanksgiving!"

— Sara W.

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Whirlie

"Everyone from the front desk and back was friendly and sympathetic to our concers. Someone came right out for Whirlie and Dr. Small examined him and explained everything to us. I will be returning once he feels better since Dr. Small detected a heart murmur and gallop in hid heart. I'm very grateful she heard it so I can make sure my boy stays as healthy as possible."

— Anita C.

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Louie

"Nice nice people - very compassionate. I'm a home health therapist and had to work one weeknd so they kept Louie the Cat. They worked around my schedule to pick him up although they were slammed that day. Really nice staff. Can't say enough great things about them. I spent the worst day of my life there a couple of years ago because I had to put my 19 yr old cat down. It was hard to go back but knew it was the best place to bring Louie to get the excellent care he required. Thanks"

— Kathleen M.

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Oliver

"Took my dog here to receive emergency care. They were a little busy, but I had called ahead to inform them we were coming. My dog was seen immediately once arriving. The care was affordable, and the staff was friendly and knowledgeable, especially Michelle at the front desk. I peeked my head out for a second to speak with Michelle and noticed that the waiting room was empty! I thought to myself "man they move fast around here!" I was impressed. The Dr. and medical staff were quick and efficient, and worked to provide an excellent care package for what I could afford. I highly recommend this place for emergency care of your pets."

— Tarron W.

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Books

"The COVE staff has been nothing but incredibly sweet and caring for my baby. They make coming in for his visits and prescription refills a comfortable experience. A couple of the ladies are so sweet. They know my cat, Book's name, and they light up and ask how he's doing whenever I have to call. I haven't been able to tell them how much that means to us! I live out in Virginia Beach now and have no problem making the drive because I know that we're being well taken care of by The COVE. You guys are amazing and make me wish I could become involved in the veterinarian profession. Thank you!! :)"

— Mandy K.

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Sieti

"I love the staff and vets at The COVE. They have cared for my 17-year-old cat for many years. The staff treat my cat like family, even calling to check on her from time to time. Over the years, my cat has had surgeries here, been hospitalized here, and regularly visits her heart specialist here. When I was out of the country, my cat became very ill and The COVE hospitalized her and took amazing care of her. I'm typing this from The COVE this morning after my cat needed to be seen for an emergency. I can't say enough wonderful things about the people here and the care given to my cat."

— Angela Tumwa

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Yuuki

"We always receive exceptional care at The COVE. Staff are always courteous and caring. In particular, Jenny knows us by name and always has our paperwork waiting for us when we come in to expedite the check-in process. The staff are really personable and remember my dogs, which puts me at ease. I recommend The COVE to all my friends for specialist services and emergency care."

— Erika F.

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Jabba-TheCOVE.jpgJabba the Hutt

"On Saturday afternoon (9/10), I had discovered that my argentine tegu (large lizard), Jabba the Hutt had a rectal prolapse. It was not improved by at home treatments that I am well-versed in and my regular reptile vet had closed and was not open again until Monday.

In my experience with reptiles, I knew this was something that needed surgery ASAP. After calling around to various ER vets to see if they would work with Jabba - who is a docile, sweet boy that is extremely used to being handled and seeing the vet - no one within an hour of me felt comfortable with treating Jabba. I gave The COVE a call and they had a vet on staff who was more than willing to work with Jabba the Hutt. I immediately rushed an hour and a half away through a toll to see them. After waiting for a few hours while the doctor completed her rounds (which we did not mind, knowing how busy they were), we were seen and Jabba was prepped for surgery late Saturday night and ready to go home early the next morning. I picked him up around 2am and saw that he recovered well. A little sleepy but I knew he was going to pull through!

Jabba saw his reptile vet on Monday afternoon, where she removed the sutures that Dr. DeFalco had sewn in to keep his prolapsed rectum inside his body and he needed no further treatment. Thank you SO much to The COVE's amazing staff and Dr. DeFalco for her prompt and hard work on my boy. She saved his life and I am forever grateful as Jabba The Hutt is just as much my baby as I would consider my dogs or cat. I CANNOT THANK YOU ENOUGH!!!"

— Elizabeth Caron

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Diesel

"Amazing staff were so kind and understanding. We brought our dog Diesel in Monday night and the staff did their best with taking care of him as quickly as possible (spent 4 hours there, but was understandable as there were other pets there needing treatment, and one extreme emergency that had come in while we were there). They took their time trying to find the best treatment with our budget and gave Diesel the best care possible. Luckily Diesel is doing so much better thanks to the medication and care he received. They even called us 2 days later to check up on how he was doing! Great staff and will definitely recommend to anyone with a pet emergency!"

— Jenn Fleagle

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Toby-TheCOVE.jpgToby

"One week down and Toby is doing fantastic! Thank you so much for taking care of our old baby! Your front desk staff calmed me down with their kind words and a bottled water (I was a mess). Kassandra was so kind and reassuring saying everything was going to be ok. We really appreciate y'all!

— Amy McDaniel Beacham