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Care, Comfort, and Compassion - Chronicled

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"So I received a referral to The COVE because my regular vet was unable to assist when I brought in my kitten that had some type of infection on his mouth. Turns out it was dental floss that he got caught in his jaw and somehow swallowed and got caught in his throat. I was told he would probably need 2 surgeries. I tried to bring him that day on Saturday afternoon and was told the wait could be up to 4-5 hours and that Sundays are the busiest day. So I left work early on Monday to bring him in the early afternoon. 

Fast forward we walk in and are immediately greeted. It's a very pleasant waiting area with lots of windows so its nice and bright. They have a TV and tons of magazines. They even provide bottled water and some candies to munch on. We waited less than 5 minutes before we were taken to a room. A nurse immediately came in and took all of our information that was not listed on the referral. She then took my kitten (Catboy) away. A doctor came in not too long after and explained what she thought needed to be done which included x-rays and some other things. She gave best and worst case scenarios.  The nurse came back in with an estimate to get consent. It was a bit pricey but not unrealistic for a doctors office. A short while later the nurse came back in to advise that they were able to get the floss out and it wouldn't require any surgeries or x-rays. Hallelujah! They came back in with a revised bill that included medicines that was cheaper than the original estimate that only included diagnostic. To say I was happy was an understatement. And to top it off we only spent 2 hours there. 

All in all I was very pleased with The COVE and their professionalism. I hope I never have to return but a great place if you need emergency assistance for your pet."

— Jasmine T.



"Visited The COVE this week for the first time for a cardiology consult with Dr. Small. It was a totally positive experience, even with a 6 hour round trip ride for us! We were warmly welcomed the minute we arrived, they cared for "us" as a whole...owners, the patient & our 10 month old puppy."

— Diane Dreisigaker



"Just wanted to thank Dr. Small, the other veterinarians, and the other professional staff for the professional care and the personal care Buttons received. We thank you for you wonderful letter as well. If love could have saved her she would still be here. We miss her so much. I know we made the right choice not to let her suffer for our sale any longer. Your professional staff and veterinarian helped me through a rough night. I thank you all from the bottom of my heart and take comfort knowing she went peacefully to sleep in my arms. Thank you."

— Kimberlee Pullen



"Dr. Stallings and Brandy have taken wonderful care of Cody before, during, and after his surgery. I'm so grateful to them and the entire COVE team."

— Donna Betts Notti



"Everyone was super nice and informative. Hunter is really a great girl with humans, and she enjoyed all the attention she received. Brandi and Dr. Stallings were very thorough, kind and professional. We just need to figure out what will be best for Hunter going forward. Finding out about the heart murmur was a little shocking but so glad we now know. You all do a wonderful job and our family is very thankful!"

— Ann M.



"Neyland is home!! He is doing great. Back to his goofy self. He has to be on meds long term and see his vet in a few weeks. But he is doing well, he is very happy to be home. Thank you to The COVE for taking great care of my precious baby."

— Jordan Harness



"The team was thoughtful and patient with Jackson. The entire experience from when I contacted The COVE to the aftercare instructions provided were great. I would definitely use services again and refer family and friends."

— Jeana B.



"If you have a pet that is sick and you want to receive the best care in a spotless facility at a reasonable price please go to the Cove. For the Virginia Beach, Norfolk and Greenbrier resident might be a little bit far. The reality is you should spend the gas driving there because the care is awesome. They are compassionate, caring and they will treat you and your pet with dignity and will listen to your concerns."

— Claribel Lopez



“Brandy was amazing! She was very knowledgeable and genuinely cared about Fury and I. This is my first experience with an injured pet and I was scared and very worried about taking care of him the way he needed to be taken care of so that he could become well again. Brandy put my mind at ease and walked me through the entire process and answered all the questions I had for her, even the stupid ones. She is a valuable part of Fury's treatment and I am so pleased that she is so kind and patient. Thank you, Brandy. Love, Fury & his mom”

— Stephanie H.



“Always greeted with friendly and pleasant smile. Our wait is very minimal and Dr. Small is very informative and complete. She always has time to answer our questions. We do feel we have our baby in qualified caring hands. With the care from her primary care physician and Dr. Small we feel we have the very best available for Madison's care.”

Phyllis S.