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Care, Comfort, and Compassion - Chronicled

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Quotes

Link

"I only have good things to say. Your place looks really good, and very clean inside...honestly, I think it's the nicest veterinary office I've ever been to. I thought the staff was great, at least the ones I met. Kelsey and Danielle were both friendly and seemed very knowledgeable, and took the time to answer all our ridiculous questions. Link went to Kelsey for protection during his exam so I think he has a new girlfriend. I was really impressed with Dr. Fox, she was very nice and patient with us, and laid out a plan for Link that was very clear and concise. Maybe it sounds dumb, but I love this cat more than anything. We had a bad experience with our last cat, the last time he was under anesthesia for dental work. I'm just really scared for Link to go through the surgery, and I know there's no guarantees and sometimes things happen you can't control and aren't your fault, but Dr. Fox made me feel he's pretty safe with you guys and in good hands. I know you will take care of him the best that you can, and I really couldn't ask for more. Whatever happens, you made me feel much more comfortable than I did - like we've got him at the best place, with the most qualified people.

I don't really care about the money. I researched your place before we came and read any reviews I could find. Some of the few complaints were about the expense. I expect medical treatment, especially at an emergency clinic, to be somewhat expensive unless your pet has health insurance. The exact same treatment for a human with no insurance would cost a lot more. I know it's tough living paycheck to paycheck, but if I couldn't afford this for him I would try to beg and borrow from my family, I would take out a loan, open a credit card, refinance my house...anything short of stealing. I would exhaust every option I could think of and then find a way to make it work by sacrificing something else. I don't think what you charge or asking for the deposit up front is unreasonable. Anyway, sorry for writing you a novel. Without even having the procedure done yet, I can say that I think you run a good practice and I'm very grateful that you are here. I can't thank you enough."

— Chris Picano

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Karma

"Our 12-year-old Labrador mix was referred to Dr. Stallings for a mass around her front left leg. The staff was very courteous, professional and caring. They were very thorough in examining her and making recommendations as far as treatment. They removed the very large mass and kept us informed throughout the procedure. I would highly recommend The COVE to anyone who has an animal needing specialized care."

— Darline Jeneary Kozich 

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Lyla

"I would like to take a moment to thank the staff and reception for their acts of kindness to my daughter and myself when we had to make the toughest decision of our life to let our sweet Lyla cross the RainbowBridge. She was hospitalized for 4 days at The COVE. I can't thank Dr. Small enough for trying to save our baby. She could no longer breathe on her own without oxygen. Everything was handled in a kind respectful manner and we were able to hold our baby until she took her last breath. Thank you from the bottom of our hearts. Fly free, my sweet angel. No more suffering."

— Judy and Cindy Latherow

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TheCOVE-Gracie.jpgGracie

"Gracie (short haired mini dachshund) came in to see y'all with a complete loss neurological response in her back legs. I was almost certain she had done herself in, but that night we decided she was owed that chance. Here she is quite a few weeks later, completely functional! If we had seen any other Vet and staff she may not have still been here. So thank you. Thank you for helping save our sweet girl. <3 our tiny humans thank you too."

— Christa Cox

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Rose

"I would like to take this opportunity to thank Dr. DeFalco and the Staff at The COVE for the treatment and care of our cat, Rose, today, he was a member of our family for 12 wonderful years. We would like to thank you all for giving him the care and letting him die with the dignity he deserved. Thank you."

— Randy Moore and Doug Dundalow

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COVE-Ice.jpgIce

"My Cat, Ice, had struggled for years with stomatitis, bad gums and horrible breath. Dr. Fox recommended that his teeth be removed. While a little nervous about this procedure, I felt confident in Dr. Fox's expertise. The procedure went very well and Ice's mouth is totally healed. Even without teeth, he eats dry food without a problem. Dr. Fox and The COVE staff are caring, diligent and very skilled. Thank you so much, Dr. Fox and staff!"

— Barrett Richardson

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Purrcilla

"Our furbaby stopped eating and after extensive trips to our vet, no reason could be found and we were referred to the The COVE. Purrcilla had a broken tooth with exposed roots which required extraction and a root canal. The COVE was wonderful to us! The team took outstanding care of our precious Purrcilla and us! Dr. Fox is an exceptional doctor and understands her patients and their parents extremely well."

— Robbie Trokel

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COVE-Cooper.jpgCooper

"I rushed Cooper to this vet after my regular vet told me on the phone to take him to the emergency vet asap. A friend recommended this place to me over the emergency vet closest to our house. Cooper was in pain and the people at The COVE immediately took him back for an exam while I filled out the paperwork. Unfortunately, our boy had tumors and internal bleeding from a ruptured spleen. The vet gave us all the medical details and her recommendation. On the worst day of our life, everyone at The COVE was compassionate and caring as we made the decision to help Cooper pass to the Rainbow Bridge. They made him comfortable as I waited with him for the rest of the family to arrive to say our goodbyes. We were there for several hours. The day is kind of a blur, but I would definitely recommend this vet, and I will come back for any other emergency care for our pets. We opted for a cremation so a couple of days later we returned for his remains. Nansemond Crematory made plaster paw prints and our boy's ashes were in a beautiful wooden box with his name on it. The COVE even sent a sympathy card that all the employees signed."

— Jennifer Sowers

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Koda

"They were very helpful from the phone call I made when Koda my new puppy took a nasty spill to the actual visit itself! The receptionists Nicole and Lindsey, I believe their names were, were very supportive and helpful. The docs and the nurses here are amazing and I'm so happy they got us in and out, and our puppy is all better! Best emergency vet around!!!

— Devon Kay

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Boomer

"My cat Boomer was referred to The COVE because he needed teeth removed but did not do well under anesthesia with his primary veterinarian due to heart issues. We had our first appointment this week and it was amazing! Boomer needed to see Dr. Small and Dr. Fox and we were able to get back to back appointments to make the visit easier on Boomer, which I greatly appreciated. There was not a long wait time when we got there and checked in. The thing that impressed me the most was the knowledge that the veterinarians give to their vet technicians - you can tell the veterinarians enjoy teaching them and are confident in their skills. Once I learned from our primary veterinarian that Boomer has heart disease I was constantly Googling and working myself up over his health, but after talking to Dr. Small I feel so much more relaxed about Boomer's condition. Both Dr. Small and Dr. Fox made me feel very confident that Boomer can safely undergo anesthesia to get his teeth removed. I would definitely recommend The COVE and look forward to Boomer's upcoming appointment so he can feel better! Thank you!"

— Jaime S.