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Care, Comfort, and Compassion - Chronicled

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Koda

"They were very helpful from the phone call I made when Koda my new puppy took a nasty spill to the actual visit itself! The receptionists Nicole and Lindsey, I believe their names were, were very supportive and helpful. The docs and the nurses here are amazing and I'm so happy they got us in and out, and our puppy is all better! Best emergency vet around!!!

— Devon Kay

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Boomer

"My cat Boomer was referred to The COVE because he needed teeth removed but did not do well under anesthesia with his primary veterinarian due to heart issues. We had our first appointment this week and it was amazing! Boomer needed to see Dr. Small and Dr. Fox and we were able to get back to back appointments to make the visit easier on Boomer, which I greatly appreciated. There was not a long wait time when we got there and checked in. The thing that impressed me the most was the knowledge that the veterinarians give to their vet technicians - you can tell the veterinarians enjoy teaching them and are confident in their skills. Once I learned from our primary veterinarian that Boomer has heart disease I was constantly Googling and working myself up over his health, but after talking to Dr. Small I feel so much more relaxed about Boomer's condition. Both Dr. Small and Dr. Fox made me feel very confident that Boomer can safely undergo anesthesia to get his teeth removed. I would definitely recommend The COVE and look forward to Boomer's upcoming appointment so he can feel better! Thank you!"

— Jaime S.

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Roxy

"We were referred by our long time vet for our sweet girl's heart problem. I could not be happier with the care we have received. I love the team at The COVE. They are very informative and really care about their patients and owners. It is not unusual for them to follow up several times, checking in to make sure things are okay, and if we have any further questions. We are so fortunate to live nearby and have access to this top notch facility!  Thank you :) Roxy's Mom"

— Miranda R.

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Sasha

"The staff at The Cove gets all my votes hands down. My Chihuahua Sasha was very sick when I brought her in late at night. They treated her and myself with the upmost care. Very friendly and caring. They treated her and gave her meds to sustain her untill we got to my regular vet. A+++++ guys!"

— Lanza Williams

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Max

"We brought our dog in to The COVE one night for emergency services. We called ahead and he was brought back to a room immediately by Sarah, who took great care of him for the duration of his visit. Our dog was given a thorough exam and the vet treated him on an outpatient basis. 

The next day his conditioned changed to include new symptoms that were not present the night before so we brought him back to The COVE. Because this visit was within 24 hours of the last, the fee for another exam was waived. Sarah, who had cared for our dog the night before, had recognized our dog as he was being triaged for the second time. Sarah came out to see us in the waiting and exam rooms throughout the visit and kept us updated on how he was doing. The staff obtained our consent prior to performing any tests/procedures and provided a clear and detailed estimate for the expense of the visit as well as additional overnight care if we felt that was necessary. Our vet (Dr. Thomas) took her time explaining our dog's diagnosis, prognosis, and all available treatment options. Because of the patient/pet owner education Dr. Thomas provided us, we felt confident in treating our dog at home.

I would absolutely return to The COVE to care for any of our pets and recommend their services to anyone for routine or emergency veterinary care!!"

— Kelsey P.

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Bruno

"It's 11pm Sunday night and I am going to bed. Bruno had NOT been acting himself for several hours. I noticed blood on the throw and immediately checked Bruno out. YIKES ! A 3" gash on his chest! I immediately hit the Internet to find an emergency vet. The COVE was perfect as I live in Suffolk. Thank you for the great care and compassion you showed Bruno!"

— John Godwin

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TheCOVEVets-LuLu.jpgLuLu

"I just wanted to reach out and thank you all for the beautiful poem and messages you sent my family! It meant a lot to us, especially since you guys only saw our Lulu once. I can tell you that should we ever need an ER vet again The COVE will be the first place we come! I will also continue to recommend this amazing place to anyone I know who needs an ER vet. Thank you again!"

— Carla Reynolds

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Catboy

"So I received a referral to The COVE because my regular vet was unable to assist when I brought in my kitten that had some type of infection on his mouth. Turns out it was dental floss that he got caught in his jaw and somehow swallowed and got caught in his throat. I was told he would probably need 2 surgeries. I tried to bring him that day on Saturday afternoon and was told the wait could be up to 4-5 hours and that Sundays are the busiest day. So I left work early on Monday to bring him in the early afternoon. 

Fast forward we walk in and are immediately greeted. It's a very pleasant waiting area with lots of windows so its nice and bright. They have a TV and tons of magazines. They even provide bottled water and some candies to munch on. We waited less than 5 minutes before we were taken to a room. A nurse immediately came in and took all of our information that was not listed on the referral. She then took my kitten (Catboy) away. A doctor came in not too long after and explained what she thought needed to be done which included x-rays and some other things. She gave best and worst case scenarios.  The nurse came back in with an estimate to get consent. It was a bit pricey but not unrealistic for a doctors office. A short while later the nurse came back in to advise that they were able to get the floss out and it wouldn't require any surgeries or x-rays. Hallelujah! They came back in with a revised bill that included medicines that was cheaper than the original estimate that only included diagnostic. To say I was happy was an understatement. And to top it off we only spent 2 hours there. 

All in all I was very pleased with The COVE and their professionalism. I hope I never have to return but a great place if you need emergency assistance for your pet."

— Jasmine T.

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Toby

"Visited The COVE this week for the first time for a cardiology consult with Dr. Small. It was a totally positive experience, even with a 6 hour round trip ride for us! We were warmly welcomed the minute we arrived, they cared for "us" as a whole...owners, the patient & our 10 month old puppy."

— Diane Dreisigaker

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TheCOVE_Buttons-Pullen.jpgButtons

"Just wanted to thank Dr. Small, the other veterinarians, and the other professional staff for the professional care and the personal care Buttons received. We thank you for you wonderful letter as well. If love could have saved her she would still be here. We miss her so much. I know we made the right choice not to let her suffer for our sale any longer. Your professional staff and veterinarian helped me through a rough night. I thank you all from the bottom of my heart and take comfort knowing she went peacefully to sleep in my arms. Thank you."

— Kimberlee Pullen